By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.
What is considered personal information and why would it be collected?
The ShapShap Adventure Travel Group collects personal information only to the extent
necessary to deliver the services, products, or information you, or an agent or other
passenger booking on your behalf, request. The ShapShap Adventrue Travel Group directly
collects, holds, uses and discloses, only as necessary the following personal information
from customers and others in the course of offering services or providing services to you:
Full name, address, phone number, e-mail address
Date of birth
nutrition preferences, (if you would like to provide this information)
Necessary medical information (if you would like to provide this information)
Details about the booked tour
Insurance company name and insurance policy number
The collection of this information is done to allow us to provide services to you as
We may also collect personal information, including contact information, if you elect to
subscribe to our newsletter.
The ShapShap Adventure Travel Group uses this personal information to provide the
services and/ or products you have requested, or to provide you with information about
those services or the ShapShap Adventure Travel Group. This includes using personal
information to: register you to receive newsletters, answer your request for further
information about our trips, make a booking or booking(s), provide you with information
about the Company and/ or our services, and to receive and implement feedback on those
services. Furthermore, the personal information allows us to:
Understand your needs as a customer and determine eligibility for our products and
Inform you about our products and services, or those of our partners that we believe may
be of interest to you.
Provide ongoing service and support, including resolution of any issues with the services or
products you request.
To ensure the safety and security of our passengers and products.
Carry out internal accounting and administration of our business.
Comply with laws, regulations, immigrations requirements, and the like.
The ShapShap Adventure Travel Group may also use your personal information to book
products and services for you or on your behalf from our third party suppliers and service
providers, or other service providers or merchants for whom we act as agent from time to
time. This collection of personal information can be both for our internal purposes, for
example, to process your booking, and occasionally on behalf of the parties for whom we
act as agent, for their internal purposes in providing the services or products you have
requested. Please be aware that the consent you provide to the collection and use of
personal information by the ShapShap Travel Group, applies equally to the parties whose
products and services we sell or book on your behalf. For example, if you purchase a flight
from us, you will be deemed to have consented to your personal information being
provided to the airline to enable your flight to be booked.
The security and integrity of your Personal Information is important to us. All personal
information is stored in secure databases at secure addresses to prevent unauthorized
access. Passwords, encryption devices and firewalls protect these databases. Please note
however that no data transmission over the Internet can be guaranteed to be 100% secure.
While we take all steps to ensure the safety of your data, we cannot ensure the security of
information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, and
any of the third-party suppliers who require your information to provide the travel or other
services you have requested (such as the airlines, transportation services, hotels, activity
providers, and tour guides who deliver the services you purchase through The ShapShap
Adventrue Travel Group or that we arrange on your behalf) . We keep our employees and
our third party suppliers and other partners informed about our policies and procedures
and require strict compliance with this Policy in order to ensure your information remains
protected. Unauthorized access and/or disclosure of client information are strictly
Third Party Partners and Suppliers:
The ShapShap Adventure Travel Group will share your information with the outside
suppliers (such as guides, travel companies, hotel companies, insurance companies,
equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing
entities etc., all of which may be located outside of your country of residence and governed
by differing privacy legislation) who perform services on our behalf. As you would expect,
certain information must be provided to these suppliers in order to facilitate your booking
and in order to provide you with service(s) you have requested. These partners and
suppliers are located all over the world – you can reasonably expect your personal
information to be shared with organizations we work with in the countries you are travelling
to, and in some cases, to the country of the head office of such third party partner supplier.
The ShapShap Travel Group will only send you newsletters if you have opted in to receive them. You can subscribe to receive such newsletters on our website via the contact form.
If you are subscribed to our promotional emails, you can unsubscribe from these at any time using the Unsubscribe link in the bottom of each email.
The ShapShap Travel Group retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. The ShapShap Travel Group deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
If you have any complaints about The ShapShap Travel Group’ collection, use, disclosure, or dealing with your Personal Information, if you believe that The ShapShap Travel Group’ is in violation of or have any questions about The ShapShap Travel Group compliance with applicable privacy legislation in relation to your Personal Information, please send an e-mail (as listed below) to The ShapShap Travel Group.
The ShapShap Travel Group takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the Privacy Officer will review your complaint within 4 weeks and will provide a written response to the return address indicated in the complaint.
The company listed below is responsible for processing information with regards to the
General Data Protection Regulation:
Company name: ShapShap Adventure Travel Group
Address: Charles Brandonlaan 32, 2135 ZA, Hoofddorp, the Netherlands
E-mail: info @ Shap Shap Travel . com
Phone number: +31-61- 340 9715
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Need More Information?
Please have a look under the “More Info” Tab for more FAQs. For information about a specific Tour please Contact us…
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